To complain or not complain?

Jane 1I have to do the right thing. I have just written quite a strongly worded email of complaint to the Head of LAMDA examinations, Guy Norris. But I have done it with the best intentions I have really highlighted how I want my letter to help them improve because I firmly believe that listening to your customers is the ONLY way to improve. It is how I have built our national organisation over eight years and it is how I will continue to lead our company. We are on a mission to be the best in the UK and I won’t stop with this mission but I will not be hindered by LAMDA.

We have been waiting for our examination results for over eight weeks now and it is totally unacceptable for our pupils, parents and the tutors that have helped and trained them. I am sorely disappointed but my lengthy email of complaint is genuinely written out of care and concern for an ‘institution’ in this country as far as Performing Arts/Acting examinations go! LAMDA has been around since the 1800s (1861 to be exact) and I do not want to see anything other than a level of perfection emerging from it’s every orifice. They have been excellent for the eight years that I have worked with them and I want to help them to get through this current state of affairs and come through glowing! However the last few months have been less than acceptable and I am not the only person or company feeling this way.

The examinations are a really positive experience for our pupils and on the whole the examiners are highly professional, pragmatic and really care that each child has a positive experience whilst being under exam conditions.

The examinations really help our pupils with so many life skills; the ability to handle nerves, the ability to communicate effectively with a stranger, the chance to build their CV from an early age, the opportunity to perform and receive a recognised qualification that can be used in later life. The confidence of a child soars when they receive that certificate. Yes you could get all this from another exam board but I don’t want to use another exam board in my eyes LAMDA is the best.

I do not want to see, what, in effect, is an administration problem, affect my choice of examination board in the future so I decided not to stay quiet and instead try and help by complaining in a constructive way. What is done is done now, what we have experienced a Little Voices recently cannot be changed but it can be prevented from happening again!

I will keep you posted!



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Being supported


Jane 1I read this article entitled “Stop working for peanuts’ and it made me want to write myself!

It is a really hard juggling act when you teach and love a creative subject and then there is the awkward bit about money. If I didn’t have bills to pay and a daughter to look after of course I would give my time and expertise for free. But sadly that is not the way of the world and we all need to make a living. It is a realisation that I came to eight years ago.

It is really hard to explain to parents when you teach from home that if they miss a lesson it still needs to be paid for as that was your time that was allocated to teach. I know so many teachers that would rather juggle their diaries, sacrifice their own time with family and slot a pupil in somewhere else than have that awkward conversation about payments.

I know so many teachers that haven’t increased their prices for several years with the reasoning that the economy has been bad, people don’t have the money and they would lose pupils. Their bills have increased though; the heating bills, insurance etc! So they are worse off really. And to top it off it is really quite a lonely existence working for yourself.

On the whole as a teacher of drama/singing during term time we feel like we are earning a great hourly wage but when it comes to the end of the tax year and we submit everything to the accountants or prepare the tax return it is quite depressing. So the title of the article STOP WORKING FOR PEANUTS really inspired me. I know how that feels and I know how I feel now. I found the answer, developed it and am now able to share that with others.

The key is:

You need a system, you need structure, you need support.

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Little Voices pupil celebrates in Peterborough






A pupil who has been with Little Voices since it first opened eight years ago has had reason to celebrate recently. Jericho Taylor, who trains with Little Voices in Peterborough, was nominated for “Best Vocalist” in the Peterborough Youth Music Awards. The ceremony was a star studded, red carpet event with various musical categories, including best instrumentalist and best group. With stiff competition in her category, Jericho was thrilled to be announced as the winner!


Congratulations Jericho – all of your tutors at Little Voices, past and present, are very proud of you.